Disaster Insights
Help homeowners when they need it most
Temporary housing is one of the most visible and remembered parts of a property claim. How quickly and compassionately a carrier responds when a home is uninhabitable directly shapes the relationship with that policyholder. itel handles the placement, the paperwork, and the 24/7 support — so adjusters stay focused on the claim, and policyholders feel taken care of from the moment they need help.)
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Available 24/7/365
When a home is uninhabitable, policyholders can't wait for business hours. itel placement specialists are available every minute of every day to help them find accommodation.
Every situation covered
RVs, pet-friendly accommodations, accessible housing, long-term rentals. Whatever the policyholder's situation requires, itel has placed it before.
Built on decades of experience
itel supports millions of claims annually. The team understands what adjusters need operationally and what policyholders need personally.
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A decision that defines the policyholder experience
Research consistently shows that temporary housing is among the most significant drivers of policyholder satisfaction in a property claim. Get it right, and the policyholder remembers their insurer as the organization that showed up when it mattered. itel handles swift, compassionate placement for short- and long-term accommodation — with the expertise, technology, and 24/7 support that removes the burden from adjusters and delivers a better experience for homeowners.
Control your Additional Living Expense spend
Unmanaged Additional Living Expense (ALE) costs compound quickly when placements are slow, inappropriate, or poorly coordinated. itel’s pre-negotiated rates, direct homeowner management, and fully handled paperwork keep ALE spend predictable — while ensuring policyholders are placed in accommodation that genuinely meets their needs.
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Immediate booking once the claim is filed
A policyholder whose home is uninhabitable is dealing with one of the most stressful experiences of their life. itel provides immediate hotel placement — directly coordinating with the homeowner so the adjuster doesn’t have to — with pre-negotiated rates that keep ALE spend under control from day one.
Urgent, 24/7 placement response
Pre-negotiated rates with direct billing
Full homeowner coordination — no adjuster involvement required
Give displaced policyholders the support they need
Talk to Nearmap about bringing itel Temporary Housing into your claims program.
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