Improving the Solar Purchase Experience Through Automation, GIS and ML

Vaughn Muirhead
Associate Director, Cloud First, Google Business Group, Accenture

Origin Energy presented Accenture with the challenge to increase its market share in a highly competitive market. Focusing on the customer experience, Accenture developed a self-service fulfilment web-based application that helped reduce the user experience from days or weeks to around 15 minutes to help customers reach a decision.