NearMap

Help with signup, login and account access

Signing up for an account

How do I sign up on nearmap.com?

You can sign up for an account with us under our Free Commercial and Free community licences.  Start your sign up here.

My email address or username is already taken.

This is probably happening because there is another active nearmap.com account which uses your email address or username. You can ask us to reset your password and we’ll send you password reset instructions to your email address. You’ll be able to login after that. Request a password reset now.

Why do I need to confirm my email address?

You need to confirm your email address before you can access our PhotoMaps. This is a security measure to prevent other people from using your email address to signup for accounts. We have a no spam policy and promise to safeguard the information you provide us. You can read more about this in our privacy policy.

You can follow these instructions to confirm your email address.

How do I confirm my email address?

To ensure the email address belongs to you, we’ll send you an email to confirm your email address after you complete the signup form.

1. Go to your email inbox and find the email from noreply@nearmap.com which asks you to activate your account.
2. Click the link to confirm that the email address is correct. If clicking on the link doesn’t work, you can copy the entire link and paste it into your web browser address bar.
3. You may be asked to login before you can access your account or view the PhotoMaps.

I’m having trouble confirming my email address.

To ensure the email address belongs to you, we’ll send you an email to verify your email address after you complete the signup form.

1. If you have received the email:
   • Go to your email inbox and find the email from noreply@nearmap.com which is asking you to activate your account.
   • Click the link to confirm that the email address is correct. If clicking on the link doesn’t work, you can copy the entire link and paste it into your web browser address bar.
   • You may be asked to login before you can access your account or view the PhotoMaps.
2. If you haven’t received the email:
   • Login using the username and password you created at www.nearmap.com and go to your Account page.
   • You’ll see a message telling you your email has not been verified. Check that the email address is correct.
   • If the email address shown is correct, click on the "Resend Verification Email" button.
   • We send these emails as soon as you create your account, but there are several possible reasons you might not be receiving emails from us.

I may have typed in a wrong email address when I signed up.

If you have typed in a wrong email address during signup, you can login to check and edit your email address in the Accounts page. Login now to view and change your account details or learn how to change your account information.

Help! I can’t login

I can’t remember my password.

You can ask us to reset your password at the Account recovery page. Just provide us your email address and we will send you instructions to reset your password. Go to account recovery now.

I’ve already asked you to send me my account details, but I have not received anything yet.

It’s possible we have emailed you, but the email got held up somewhere. Please wait a little longer and check your email again. The email will be from noreply@nearmap.com. Remember to check your spam or junk-emails as well.

We send these emails as soon as you create your account, but there are several possible reasons you might not be receiving emails from us.

Account settings and access

How do I change my Email Address?

1. Login to www.nearmap.com and go to your Account page.
2. Under "Tell us about yourself", you’ll find your email address. Replace the existing email address by typing your new email address.
3. When you’re ready, click on the "Change Details" button. We’ll send you an email to verify your email address.

How do I edit my Account details?

1. Login to www.nearmap.com and go to your Account page.
2. Replace the existing information with your new details.
When you’re ready, click on the "Change Details" button. If you changed your email address, you’ll get an email from us asking you to confirm your new email address.

I have not received any emails from nearmap.com.

Are you expecting an email from us? Perhaps it’s an account activation, password reset, or other notification email? There are several possible reasons you have not received the email.

1. Perhaps the email is still in transit.
   Depending on how busy your ISP (Internet Service Provider) is and the email service you are using, it can take a couple of hours for emails to arrive. This is more likely to happen at typical peak during times when web traffic is at its highest.
2. The email has been trapped by an aggressive spam filter.
   Check your junk or spam folder to see if the email has ended up there. If not, your ISP (Internet Service Provider) may have blocked delivery of the email to your inbox. You can check with your ISP (Internet Service Provider) or try using a different email address instead. Login and change your account information.
3. Your corporate firewall could be blocking the email.
   If you have signed up using a corporate email address, it is possible your company has a corporate firewall with aggressive spam filters that are stopping our emails from getting through. Ask your IT administrator if emails from @nearmap.com addresses are triggering the spam filters.
4. You could have typed the wrong email address.
   It can happen to anyone, yes, we’ve done it too :). You can login and verify if your email address is correct. Just Login to www.nearmap.com and go to your Account page.
5. If you have just signed up, was the signup successful?
   We send a verification email with every successful signup. The email will be from noreply@nearmap.com. Remember to check your spam or junk-email folder as well.

If you’ve tried all of the above and you’re still not receiving emails from us, contact us at queries@nearmap.com and we’ll do our best to help you.